PulseCalls Privacy Policy

Effective Date: 19 September 2026 · Last Updated: 19 September 2026

PulseCalls is operated by Korek Production, United Arab Emirates ("Korek Production," "PulseCalls," "we," "our," or "us").

Your privacy is important to us. This Privacy Policy explains how PulseCalls accesses, collects, uses, stores, protects, and shares information when you use the PulseCalls mobile application, website, communication services, virtual rooms, calls, messaging features, and related services.

By using PulseCalls, you acknowledge the practices described in this Privacy Policy.

Our Privacy Commitments

In plain language, before the detail below:

• We do not sell or rent your personal information. Not to advertisers, not to data brokers, not to anyone.

• We do not use your messages or calls to target advertising. The content of your conversations is never shared with advertising networks.

• Installing PulseCalls gives us nothing on its own. We cannot see your contacts, photos, files, camera, microphone or location until you grant that permission, and then only for the feature you are using. You can withdraw any permission at any time in your device settings.

• We ask only for what a feature needs. If you do not use a feature, you do not need to grant its permission.

• Your private conversations are not browsed by our staff. Access to user information inside Korek Production is limited to a small number of authorised people, and only where it is necessary to operate the service, provide support you have asked for, investigate abuse or a security incident, or comply with a valid legal obligation.

• You stay in control. You can block users, leave groups, delete messages where supported, and delete your account and personal information at any time.

• We are honest about encryption. Your connection to PulseCalls is encrypted while information travels between your device and our services. That is not the same as end-to-end encryption, which would mean nobody but you and the person you are talking to could read a message. PulseCalls does not currently offer end-to-end encryption, and we will not claim otherwise. Section 2 explains this in full.

We would rather tell you exactly what we do than make a promise we cannot keep.

1. Information We May Collect

Depending on the features you use, PulseCalls may collect or process the following categories of information.

Account Information. When you create or use a PulseCalls account, we may collect your name or display name, username, email address, phone number when provided or required, profile photograph or avatar, password or authentication credentials in securely processed form, account creation date, account settings and preferences, and language preference.

Passwords are not intended to be stored in readable plain-text form.

Profile Information. You may choose to provide additional information for your PulseCalls profile, including a profile photograph, status, biography or profile description, avatar information, and other information you voluntarily add. Some profile information may be visible to other PulseCalls users depending on your privacy settings and the functionality you use.

2. Messages and Communication Content

PulseCalls provides communication features that may include individual chats, group chats, voice messages, images, videos, documents, file attachments, reactions, shared media, voice calls, video calls, group meetings, and virtual rooms and Majlis environments.

Information necessary to transmit, synchronize, deliver, and display this content may pass through our systems or our service providers.

We use communication information only as necessary to operate, maintain, secure, troubleshoot, and improve PulseCalls, or where required by law.

Encryption. PulseCalls uses security measures designed to protect information while it is transmitted between devices and our services. Unless a specific PulseCalls feature is expressly identified inside the application as end-to-end encrypted, users should not assume that the content of that feature is protected by end-to-end encryption. If PulseCalls introduces end-to-end encryption in the future, this Privacy Policy and relevant in-app disclosures may be updated to describe how that system operates.

3. Voice and Video Calls

When you make or receive a voice or video call, PulseCalls may process technical information required to establish and maintain the connection, including user identifiers, call participants, call start and end times, call duration, network information, connection quality, device information, and technical diagnostic information.

Audio and video streams may be processed through communication infrastructure necessary to establish the call.

PulseCalls does not intentionally record private voice or video calls unless a recording feature is specifically provided and users are appropriately informed.

Where internet-based calling is restricted by law in a country or region, PulseCalls may determine the relevant country from your SIM or network information, or from the country code of your account phone number, in order to disable calling features as required. This is used only to apply the restriction and to display an explanatory message.

4. Camera and Microphone

PulseCalls may request access to your device's camera and microphone for features such as voice calls, video calls, voice messages, taking photographs, recording videos, uploading media, virtual meetings, and classroom or collaboration features.

Camera and microphone access is used only when required for features that you activate and is subject to your device permissions. You can control these permissions through your device settings.

5. Contacts

If you choose to allow PulseCalls to access your contacts, we may use contact information to help you identify people you know who use PulseCalls, help you initiate conversations or calls, display names associated with phone numbers, and improve contact discovery.

PulseCalls will only access device contacts after receiving the applicable operating-system permission. You may disable contact access through your device settings.

6. Photos, Videos, Files, and Media

When you choose to send, upload, store, or share photographs, videos, documents, voice messages, or other files through PulseCalls, those files may be processed and stored as necessary to provide the requested service.

PulseCalls may also access your photo library or device storage when you give permission and choose to upload content.

We do not access your private photos or files simply because PulseCalls is installed on your device.

7. Location Information

Certain PulseCalls features may request access to approximate or precise location information. Location information may be used for functionality that specifically requires location, such as sharing a location with another user, location-based features, security or fraud-prevention functions, and regional service functionality.

Location access is subject to your device permissions. PulseCalls does not access precise device location without the applicable permission.

You may disable location permissions at any time through your device settings, although some location-dependent features may no longer function.

8. Device and Technical Information

We may automatically receive technical information when you use PulseCalls, including device model, operating-system version, application version, device identifiers, IP address, language, time zone, network information, crash information, performance information, diagnostic information, login and authentication events, and security-related events.

We use this information to operate PulseCalls, troubleshoot problems, maintain compatibility, detect abuse, improve performance, and protect users and our services.

9. Usage Information

We may collect information about how users interact with PulseCalls, such as features used, buttons or screens accessed, login activity, session information, call activity, message-delivery information, application performance, and crash events.

This information may be used to maintain, improve, troubleshoot, and secure PulseCalls.

10. Notifications

If you permit notifications, PulseCalls may use device notification services to notify you about new messages, incoming calls, missed calls, group activity, friend or contact activity, account notifications, security notifications, and service updates.

You can control notification permissions through your device or PulseCalls settings.

11. SMS and WhatsApp Messages

SMS. To verify your phone number, PulseCalls sends a one-time verification code by SMS. Your phone number is shared with the SMS delivery provider used for your country solely to deliver that message.

WhatsApp. If you give your explicit consent, PulseCalls may also send messages to your WhatsApp number, such as login verification codes and important account updates.

When you give or withdraw this consent, we record that you were asked, the answer you gave, the date and time, where in the application you gave it, and the version of the consent wording shown to you. We keep this record so that consent can be demonstrated and honoured.

Consent is never assumed and nothing is pre-selected. You may withdraw it at any time in PulseCalls Settings, and a withdrawal is recorded in the same way and takes effect for future messages. We do not send WhatsApp messages to users who have not opted in.

WhatsApp is operated by Meta, which processes messages sent through it in accordance with its own privacy policy and terms.

12. Virtual Majlis, Virtual Rooms, and Multiplayer Features

PulseCalls may provide shared virtual environments, including virtual Majlis rooms, meetings, games, or interactive experiences.

When participating in these environments, other participants may be able to see your display name, profile image or avatar, virtual avatar, game status, game scores, activity within the room, voice or video when enabled, and content you intentionally share.

Users should avoid sharing sensitive personal information with people they do not know or trust.

13. Virtual Classroom Features

Where available, PulseCalls may provide educational or classroom functionality for schools, teachers, and students.

Classroom information may include school name, class or room, teacher and student account information, assignments, homework, timetables, files, classroom messages, exam or academic information, shared whiteboard information, and profile or avatar information.

Educational information is processed for the purpose of providing classroom functionality.

Schools and educational institutions using PulseCalls may have their own privacy responsibilities and policies concerning student information. Where parental or school authorization is legally required for a student to use these services, the appropriate authorization must be obtained.

14. How We Use Information

We may use information collected through PulseCalls to create and maintain accounts, authenticate users, deliver messages, enable voice and video calls, provide group communication, operate virtual rooms, provide classroom functionality, synchronize user information, deliver notifications, provide customer support, detect fraud, spam, abuse, or security threats, prevent unauthorized access, diagnose technical problems, maintain service reliability, develop and improve PulseCalls, display and measure advertising, enforce our Terms and policies, meet legal or regulatory obligations, and protect PulseCalls, our users, and others.

We do not use private communications for purposes unrelated to providing, securing, or legally operating the service except where users have expressly consented or where permitted or required by law. We do not use the content of your private messages or calls to target advertising.

15. Service Providers and Third Parties

PulseCalls relies on third-party technology providers to operate certain functions. These providers may process limited information on our behalf where necessary to provide their services. Providers may include services for:

• Cloud hosting

• Database infrastructure

• Authentication

• File storage

• Push notifications

• Analytics

• Crash diagnostics

• Voice or video communications

• SMS delivery, for phone-number verification codes

• WhatsApp message delivery, where you have opted in

• Advertising and advertising measurement

• Payment and in-app purchase processing

• Security

• Application distribution

PulseCalls currently uses technologies and services that may include Google Firebase and related Google services. Depending on your device, PulseCalls may also interact with platform services provided by Google and Apple.

These companies process information according to their own privacy policies and contractual obligations. We encourage users to review the privacy policies of third-party providers relevant to the services they use.

Advertising. PulseCalls may display advertisements supplied by third-party advertising networks, including Google AdMob. To serve, limit the repetition of, and measure advertisements, these networks may process information such as a device advertising identifier, IP address, approximate location derived from it, device and operating-system information, and interactions with advertisements. Advertising identifiers can usually be reset or limited in your device settings, under the advertising or privacy section. We do not share the content of your messages or calls with advertising networks.

Payments. Purchases made inside PulseCalls, including coins or other digital items, are processed by the app store operating on your device. Payment card details are handled by that store and its payment processors, not by PulseCalls. We may receive a record of the transaction, such as the item purchased and its status, in order to deliver what you bought and to provide support.

16. Sharing of Personal Information

We do not sell or rent your personal information for monetary compensation. We may disclose information in limited circumstances, including:

Service Providers. We may provide information to vendors or infrastructure providers that perform services for PulseCalls. They are permitted to process information only for legitimate service purposes and subject to applicable contractual or legal requirements.

Other PulseCalls Users. Information you intentionally share through your profile, chats, groups, calls, virtual rooms, classroom environments, games, and posts or statuses may be visible to the users with whom you choose to share it.

Legal Requirements. We may disclose information where we reasonably believe disclosure is required to comply with applicable law, respond to a valid legal request, protect the safety of users, investigate fraud or abuse, protect the rights or property of PulseCalls or others, enforce our agreements, or address security threats. We will evaluate requests for user information according to applicable law.

Business Changes. If PulseCalls or Korek Production is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction subject to applicable privacy laws.

17. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, and destruction.

Security measures may include encrypted network communications, authentication controls, access restrictions, secure infrastructure, and monitoring.

However, no internet service, software application, database, or electronic transmission can be guaranteed to be completely secure.

Users are responsible for keeping their password, verification codes, devices, and account credentials secure. Never provide your PulseCalls password or verification code to another person.

18. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing PulseCalls, maintaining accounts, meeting legal obligations, preventing fraud or abuse, resolving disputes, protecting users, and enforcing agreements.

Retention periods may vary depending on the type of information and the reason it is processed. Information may be deleted or anonymized when it is no longer reasonably required, subject to applicable legal, security, fraud-prevention, backup, or regulatory requirements.

19. Account and Data Deletion

You may request deletion of your PulseCalls account and associated personal information.

Where an account-deletion feature is available inside PulseCalls, you may use that feature to begin the deletion process.

You may also submit a deletion request by contacting info@korekproduction.com using the subject line PulseCalls Account Deletion Request. Please provide sufficient information for us to identify and verify the account associated with the request.

When a valid account-deletion request is completed, we will delete or anonymize personal information associated with the account unless certain information must be retained for legitimate legal, security, fraud-prevention, dispute-resolution, or regulatory reasons.

Deleting PulseCalls from your device does not automatically delete your PulseCalls account.

20. Your Privacy Choices

Depending on your device, jurisdiction, and the PulseCalls features you use, you may be able to access your account information, correct profile information, change your profile photograph, control contact permissions, control camera permissions, control microphone permissions, control location permissions, control photo or file permissions, disable notifications, withdraw consent to WhatsApp messages, reset or limit your device advertising identifier, block users, delete messages where supported, leave groups or virtual rooms, delete your PulseCalls account, and request deletion of personal information.

Some functionality may not work if required permissions are disabled.

21. International Data Processing

PulseCalls is available to users in multiple countries. As a result, information may be processed or stored in countries other than the country in which you live, including locations where our infrastructure or service providers operate.

Privacy and data-protection laws may differ between jurisdictions. Where required, we take reasonable steps to ensure that international processing or transfers of personal information are handled in accordance with applicable law.

22. Children's Privacy

PulseCalls is not intended for children under the minimum age permitted to independently consent to the use of an online service in their country, except where a dedicated educational feature is used under appropriate school, parent, guardian, or institutional authorization.

For the general PulseCalls service, users under 13 years of age should not create an independent account unless the service is specifically provided in a legally permitted supervised educational context. Where local law requires a higher minimum age, the higher age requirement applies.

If we learn that personal information from a child has been collected without legally required consent or authorization, we will take appropriate steps to remove the information.

Parents, guardians, or authorized educational institutions may contact us regarding children's privacy at info@korekproduction.com.

23. User-Generated Content

PulseCalls enables users to communicate and share content. Users are responsible for content they submit, transmit, or share through PulseCalls.

You should not share passwords, financial credentials, government identification documents, private verification codes, or sensitive personal information with people you do not trust.

Users should report abusive, fraudulent, threatening, or inappropriate behavior using available reporting features or by contacting us.

24. Blocking and Safety

PulseCalls may provide tools that allow users to block other users, report users, leave groups, restrict communication, and report inappropriate content.

We may review information reasonably necessary to investigate reported abuse, fraud, security incidents, or violations of our policies.

25. Changes to This Privacy Policy

We may update this Privacy Policy when PulseCalls introduces new features, our technology changes, our data practices change, our service providers change, or applicable laws or platform requirements change.

When changes are significant, we may provide notice through the application, our website, or another appropriate method. The date at the top of this Privacy Policy indicates when it was last updated.

Continued use of PulseCalls following an update is subject to the updated Privacy Policy to the extent permitted by applicable law.

26. Contact Us

If you have questions, concerns, privacy requests, or data-deletion requests relating to PulseCalls, please contact:

Korek Production PulseCalls United Arab Emirates Email: info@korekproduction.com

For account deletion, please use the subject PulseCalls Account Deletion Request.

For general privacy inquiries, please use the subject PulseCalls Privacy Inquiry.